découvrir !General sale conditions
GENERAL BOOKING TERMS AND CONDITIONS
Clause 1
This contract, which is proposed by the reservation service, is to be used solely for the purpose of renting Gîtes de France accommodation approved by the competent territorial relay, on behalf of the Fédération Nationale des Gîtes de France.
Under no circumstances shall the Fédération Nationale des Gîtes de France be held liable in the event that these contracts are used by a third party for purposes other than tourism.
Clause 2 - length of stay
The customer signing this contract, which is agreed for a specific period shall, under no circumstances, invoke any right whatsoever to maintain occupancy after the end of his/her stay.
Clause 3 - liability
The booking service, which offers services to the customer, is the sole intermediary for him/her and answers to him/her regarding the fulfilment of obligations arising from these terms and conditions of sale The reservation service cannot be held liable for fortuitous events, acts of God or due to any person from outside the organisation and the course of the stay.
Clause 4 - booking
The booking becomes firm when the service receives a deposit for 25 % of the total cost of the stay (administrative fees and cancellation fees, when the latter applies, included) and a copy of the contract signed by the customer, before expiry of the deadline given on the back.
Clause 5 - payment of balance
The customer shall pay the reservation service the outstanding balance of the agreed service one month prior to the beginning of the stay.
Any customer who has not settled the balance by the agreed date, shall be deemed to have cancelled his/her stay. At that point, the service is once more offered for sale and no refund shall be made.
Clause 6 - late registration
In the event of registration less than 30 days prior to the beginning of the stay, the full balance is payable upon booking.
Clause 7 - exchange voucher
As soon as the accommodation fees have been received, the booking service sends the customer an exchange voucher or receipt which he/she gives to the service provider upon arrival.
Clause 8 - arrival The customer shall arrive on the specified day and at the time mentioned in this contract or on the acknowledgement of receipt.
In the event of late or delayed arrival or unforeseen event, the customer shall inform the service provider (or owner) whose address and telephone number are to be found on the exchange voucher or description sheet.
Clause 9 - cancellation due to the customer
The booking service shall be notified of all cancellations by registered letter or telegram .
a/ You have a cancellation insurance policy, please see the attached insurance form .
b/ You do not have a cancellation insurance policy, for any cancellation by the customer, the sum refunded to him/her by the reservation service, less administrative fees (if these were paid at the time of booking) shall be as follows:
- cancellation more than 30 days prior to the start of the stay: 10% of the price of the stay shall be deducted.
- cancellation between the 30th and the 21st day inclusive prior to the start of the stay : 25% of the price of the stay shall be deducted.
- cancellation between the 20th and the 8th day inclusive prior to the start of the stay :50% of the amount of the stay shall be deducted.
- cancellation between the 7th and the 2nd day inclusive prior to the start of the stay : 75% of the price of the stay shall be deducted.
- cancellation less than 2 days prior to the start of the stay: 90% of the price of the stay shall be deducted.
In the event of a no-show on the part of the customer, no refund shall be made.
Clause 10 - modification of a substantial element If, prior to the date set for the start of the stay, the reservation service finds itself forced to modify one of the essential elements of the contract, the purchaser may, and having having been informed thereof by the vendor by registered letter with acknowledgement of receipt :
- either terminate his/her contract and obtain without penalty the immediate refund of the sums paid.
- or agree to the modification or a change in the places of stay proposed by the vendor: an extension to the contract specifying the modifications carried out, shall be made.
is then signed by both parties.
Any reduction in price is deducted from any outstanding amounts which may be owed by the purchaser but should the payment already made by the latter exceeds the amount of the modified service, he overpayment shall be refunded to the tenant before the start of his/her stay.
Clause 11- cancellation by the vendor
If the reservation service cancels the stay before it begins, it shall inform the purchaser by registered letter with acknowledgement of receipt..
The amounts paid shall be immediately refunded to the purchaser without penalty. In addition, he/she shall receive compensation equal to at least the penalty he/she would have sustained should the cancellation have occurred on this date due to his/her doing.
These provisions do not apply in the case of a friendly agreement where the buyer accepts an alternative stay proposed by the vendor.
Clause 12 - impossibility of the seller to supply the services provided for in the contract during the stay
If, during the stay, the seller finds himself/herself unable to supply the greater part of the services provided for in this contract and which account for a sizeable percentage of the amount paid by the purchaser, the reservation service shall offer an alternative stay in lieu of the intended stay and bear all extra costs, if necessary. If the stay accepted by the purchaser is of a lower quality, the reservation service shall refund him/her the difference in price before the end of his/her stay. If the vendor cannot offer an alternative stay or if this is refused by the purchaser for valid reasons, the former shall pay the latter compensation calculated on the same basis as that used in the event of cancellation by the vendor.
Clause 13 - curtailment of stay
In the case of a stay being cut short by the customer, no refund shall be made unless the reason for curtailment is covered by the cancellation insurance policy which the customer may be entitled to.
Clause 14 - capacity
This contract has been drawn up for a maximum number of people. Should the number of holidaymakers exceed the capacity of the accommodation, the service provider may turn the extra customers away. Any modification or breach of contract shall be deemed to be at the customer's initiative.
Clause 15 - animals
This contract specifies whether or not a customer is allowed to bring a pet. In the event that the customer does not abide by this clause, the service provider may refuse the stay. In this case, no refund shall be made.
Clause 16 - transfer of the contract by the customer
The purchaser may transfer his/her contract to a transferee who abides by the same terms and conditions to complete his/her stay. In this case, the purchaser is compelled to inform the reservation service of his/her decision by registered letter with acknowledgement of receipt no later than 7 days prior to the start of the stay.
Transfer of the contract shall be made at cost-price.
The assignor and the transferee are jointly liable to the seller for payment of the balance as well as any extra costs arising from this transfer.
Clause 17 - insurance
The customer is liable for all damage of his/her own doing. He/she is obliged to be insured by a holiday type insurance policy to cover these different risks.
Clause 18 - inventory and statement of state of repair An inventory is drawn up together and signed by the tenant and the owner or his/her representative on arrival and on leaving the gîte. This inventory constitutes the sole reference document in the event of a dispute regarding the inventory and state of repair. The tenant must enjoy the rental with reasonable precaution.
The state of cleanliness of the gîte at the time of arrival of the tenant shall be noted in the inventory and statement of repair. The holidaymaker bears the cost of cleaning the premises during the rental period and prior to his/her departure. The cost of any additional cleaning is calculated according to means of calculation set out in the description sheet.
Clause 19 - security deposit
When the customer arrives at his/her rented accommodation, a security deposit, whose amount is shown on the description sheet, is requested by the owner. After an inventory and statement of the state of repair has been drawn up in the presence of both parties, this deposit is refunded, less the cost of rehabilitation should any damage be found.
In the event of early departure (before the times mentioned on the description sheet) which prevent the inventory and statement of repair from being drawn up on the day of the tenant's departure, the security deposit is returned by the owner within one week, at the latest.
Clause 20 - payment of charges
At the end of his/her stay, the customer shall settle any charges not included in the price with the owner.
The amount is calculated according to the means of calculation mentioned in the description sheet and a receipt is given by the owner.
Clause 21 - disputes
Any claim regarding the inventory and statement of state of repair or rental property description must be submitted to the reservation service within 3 days of entering the premises.
Any other claim must be sent to them as soon as possible by letter. In the event of a continuing dispute, the claims can be submitted to the Service Qualité of the Fédération Nationale des Gîtes de France who will try to find an out-of-court settlement.
When the reservation service, acting as agent, is obliged on behalf of the owner to compensate the customer, they substitute for him/her in all rights and actions that he/she has with the owner.
